CLIENT SERVICES AGREEMENT / TERMS OF SERVICE
Apr 30, 2025
ZEDLAUNCH – CLIENT SERVICES AGREEMENT / TERMS OF SERVICE
Last Updated: April 30, 2025
This Services Agreement ("Agreement") is entered into by and between ZEDLAUNCH ("Service Provider", "we", "our") and Client ("Client", "you", "your") upon purchase of any ZEDLAUNCH package.
By purchasing a package from ZEDLAUNCH, you agree to the following terms:
1. Scope of Services
ZEDLAUNCH will provide website redesign services according to the selected package:
Starter Refresh: 1-page rebuild, mobile optimization, basic SEO, 5-10 business day turnaround
Business Refresh: Up to 5 pages, speed & mobile optimization, basic SEO, 7-14 business day turnaround
Premium Presence / Growth Bundle: Scope as agreed upon in writing
Services do not include third-party software subscriptions (e.g., Framer) unless otherwise stated.
2. Client Responsibilities
You agree to:
Provide timely access to your existing website assets, hosting accounts, and branding materials
Review and respond to deliverables within 2 business days
Maintain an active Framer subscription during and after delivery for hosting
3. Fees & Payment
Payment is due upfront before work begins.
Pricing is as listed on our site or proposal.
No refunds are offered once work has begun.
Late payment or failure to provide required assets may delay delivery.
4. Revisions
Each package includes:
Starter Refresh: 1 revision round
Business Refresh: 2 revision rounds
Premium/Growth: Up to 3 rounds unless otherwise stated
Extra revisions are billed at $75/hour.
5. Ownership & Licensing
Upon final payment, you own all website content and designs.
ZEDLAUNCH reserves the right to display work in its portfolio.
6. Timeline
Delivery time starts once we receive all required client materials. Delays in client response or content delivery will push the timeline accordingly.
7. Termination
We reserve the right to terminate the project if:
Client is unresponsive for more than 7 days
Abusive or unprofessional conduct occurs
In such cases, no refund is due.
8. Limitation of Liability
ZEDLAUNCH is not liable for:
Downtime, performance issues, or data loss from hosting platforms
Security breaches on third-party platforms
SEO ranking fluctuations or traffic outcomes
9. Governing Law
This Agreement is governed by the laws of British Columbia, Canada.
10. Contact
For support or questions, contact:
support@zedlaunch.com
